Platform capability
Dispatch Management
Plan and control dispatches across teams, routes, couriers, and vendors.
Operational problem
Operational demand enters multiple queues without consistent priority, resource allocation, or accountable handoff.
Transactional systems identify what should happen. Dispatch Management adds the execution context required to see ownership, progress, evidence, risk, and actual completion.
Your ERP records the transaction.
TrackingHub connects it to accountable operational execution.TrackingHub complements systems of record; it does not replace their finance, inventory, or master-data responsibilities.
Who uses it
Route planner
Driver or courier
Operations supervisor
How it works
A controlled workflow from demand to verified outcome.
Each stage preserves the originating reference while adding operational events and ownership.
- 01Receive dispatch demand
Establish operational context, ownership, and expected outcome.
- 02Validate priority and constraints
Record the execution event while work moves through the process.
- 03Allocate resource and route
Preserve evidence, status, and exception context at the source.
- 04Track acceptance, handoff, and completion
Close the loop with monitoring, reconciliation, and accountable follow-up.
Data and evidence
What the process captures.
- Dispatch reference
- Assignee acceptance
- Route and stop plan
- Handoff timestamps
Integration touchpoints
Systems and signals involved.
- ERP delivery demand
- Fleet or courier systems
- GPS
- Mobile driver app
Common exceptions
Where control is needed.
- No eligible resource
- Rejected assignment
- Late departure
- Route or capacity conflict
Management visibility
From operational events to intervention.
The dashboard should expose current state and guide action, not merely summarize historical volume.
Dispatch queue
Resource utilization
Departure readiness
Unassigned and delayed demand
Connected use cases
Apply dispatch management across relevant operations.
Make dispatch management operationally accountable.
Map the events, actors, evidence, systems, and exceptions that matter in your environment.