Platform capability
Delivery Management
Coordinate deliveries from assignment through verified completion.
Operational problem
Delivery orders lose visibility after release, especially across couriers, stops, failed attempts, and returns.
Transactional systems identify what should happen. Delivery Management adds the execution context required to see ownership, progress, evidence, risk, and actual completion.
Your ERP records the transaction.
TrackingHub connects it to accountable operational execution.TrackingHub complements systems of record; it does not replace their finance, inventory, or master-data responsibilities.
Who uses it
Driver
Courier partner
Recipient
How it works
A controlled workflow from demand to verified outcome.
Each stage preserves the originating reference while adding operational events and ownership.
- 01Release delivery order
Establish operational context, ownership, and expected outcome.
- 02Assign courier and stop sequence
Record the execution event while work moves through the process.
- 03Track transit and arrival
Preserve evidence, status, and exception context at the source.
- 04Capture result, proof, or return reason
Close the loop with monitoring, reconciliation, and accountable follow-up.
Data and evidence
What the process captures.
- Recipient identity
- Arrival timestamp and GPS
- Photo and digital signature
- Partial, rejected, or damaged quantities
Integration touchpoints
Systems and signals involved.
- ERP delivery order
- Courier service
- GPS
- Inventory and return process
Common exceptions
Where control is needed.
- Failed delivery
- Partial delivery
- Recipient unavailable
- Damage or rejection
Management visibility
From operational events to intervention.
The dashboard should expose current state and guide action, not merely summarize historical volume.
Deliveries by status
On-time performance
Failed attempt queue
Evidence completeness
Connected use cases
Apply delivery management across relevant operations.
Make delivery management operationally accountable.
Map the events, actors, evidence, systems, and exceptions that matter in your environment.